Frequently Asked Questions
General
Fresh pies last up to 2 hours without refrigeration in a closed package. Duration may vary according to the environment temperature
For freshness and best texture, all pies are to be consumed within the day. With refrigeration, our pies stay good up to 3 days if stored airtight in the chiller/freezer. Just remember to leave it out to defrost for about 15 minutes before serving.
All our pies including the decorations and toppings are baked by our pastry team. You can never find them elsewhere! Catch us baking at our kitchen outlet at 290D Joo Chiat Road!
We are not halal certified.
Unfortunately, we can’t. You may opt for the UNSLICED whole pie so you may portion them at your convenience.
You don’t need to choose up to 10 different flavours. You can decide to pick any flavours in any quantity that adds up to 10 slices.
For customization, we will have to check in with our pastry team. Feel free to share your requests via pies@windowsillpies.sg.
Do email us at pies@windowsillpies.sg for quotes
Delivery
A lead time of min 3 days is required. Please contact us at 97725629 (10am to 6pm) for any urgent orders, we will check on the availability of the pie flavours for you!
Yes, we provide island-wide delivery services. There is a minimum order of 1 whole pie and delivery fee of $15. Delivery fees will be waived for $100 and above to a single address. Alternatively, self collection can be made during operating hours at any of our outlets!
Please ensure that your recipient is informed and available to receive the order. Our delivery personnel will be able to wait for a maximum of 15minutes upon arriving at your delivery address, after which your order will be returned to our outlet at 290D Joo Chiat Road.
Any redelivery or rerouting will be subjected to a charge of $15.
Please drop us at email at pies@windowsillpies.sg with your order number and updated delivery details at least 1 day in advance and we will get back to you as soon as we can!
