Frequently Asked Questions

Do you bake your own pies or are they supplied?
All our pies including the decorations and toppings are baked by our pastry team. You can never find them elsewhere!
Feel free to take a peek of them at work in our Haji Lane outlet between Mondays to Saturdays!


Are you guys halal certified?
We are not halal certified.


How long do your pies keep without refrigeration?
Fresh pies last up to 2 hours without refrigeration in a closed package. Duration may vary according to the environment temperature.


And with refrigeration?
With refrigeration, our pies stay good up to 4 days if stored airtight in the fridge/chiller and about a week if kept in the freezer. Just remember to leave it out to defrost for about 15 minutes before serving.


Can the pies be heated up?
Our pies are best enjoyed chilled. Certain flavours can be heated up and enjoyed with a scoop of ice cream!


Can whole pie slices be cut into more than 10 slices?
Unfortunately, we can’t. You may opt for the UNSLICED whole pie so you may portion them at your convenience.


If I want to get an Assorted Pie, do I have to select 10 different flavours?
You don’t need to choose up to 10 different flavours. You can decide to pick any flavours in any quantity that adds up to 10 slices.


Do you do pie customization?
For customization, we will have to check in with our pastry team. Feel free to share your requests via pies@windowsillpies.sg


Do you provide delivery services?
Yes, we provide island-wide delivery services. There is a minimum order of 1 whole pie and delivery fee of $15. Delivery fees will be waived for $120 and above to a single address.


What is the lead time for delivery?
Orders are to be made 3 days in advance to reserve your desired pie flavours.


Do you accept last minute orders and deliveries?
Yes we do! However, it’s subjected to available flavours and timeslots. Just contact us to check on availability.


Payment method for delivery?
Payment can be made via checking out through our online shopping cart or at our outlet via cash or card (NETS/Masters/Visa).


How will I know my order is confirmed after making payment?
You will receive a confirmation email on the order and payment being successful.If payment is made in store, you may keep your receipt for reference.


How can we reach you?
Click here to contact us!